Entry Requirements

The Awards are open to any contact centre, shared service centre and IT/customer service helpdesk based within Northern Ireland with a minimum of five staff.

Entries cost £750+VAT per organisation which include unlimited entry across all categories, plus up to 10 places to attend the gala online ceremony on 10 December 2020. Activities nominated must have taken place from November 2019 to October 2020.  FINAL deadline is 5PM Friday 6 November 2020.

How to enter

Step 1


All entries must be accompanied by an entry form. Download copies here:


Step 2


Read the categories and criteria carefully to decide which categories are appropriate and what the judges are looking for.


Step 3


3.1 Individual Entries Must Be

  • Nominated by a manager

  • Written in the third person

  • Approved by the person nominated

Maximum length of Entries

Entries should be no more than 3 written pages of A4 written in 10-point type. Optional to include 2 additional sides of A4 attachments (slides/photos etc) as supporting evidence.

What to include

  • Describe the individual’s role and responsibilities within the organisation.

  • Demonstrate why the individual is exceptional and deserves recognition. 

  • Outline the individual’s performance or targets from November 2019 to October 2020 and their achievements to date against them

  • Define any activities, projects or initiatives that the individual has undertaken, taken part in or instigated – which has enhanced performance or standards.

  • Indicate what impact this has had on teams/departments or the organisation and provide evidence of achievement.

3.2 Company Entries Must Be

  • Written by the team or company

  • Endorsed by a line manager

Maximum length of Entries

Entries should be no more than 3 written pages of A4 written in 10-point type. Optional to include 2 additional sides of A4 attachments (slides/photos etc) as supporting evidence.

Initiatives submitted must have been carried out from Nov 2019 up to October 2020.

What to include

   • Describe the background to your project (why it was developed/objectives)

   • Include any relevant details of how it was created or implemented/challenges 
      facing your department or organisation/changes you wanted to achieve

   • Provide evidence of success – showing results against targets & objectives

   • Evaluate impact on behaviour and performance

Step 4



Once completed you should save the file(s) as a Word document or PDF and name the file as follows:
  •  Individual Categories:               Category, Company name, Persons name 
  •  Company Categories:               Category, Company Name 

Step 5


  •  Send your completed nomination and entry form to:  info@ccnni.com 

  •  Within the email subject box please include Category Name (plus Individual

      Name or Team Name being nominated)

  •  Please send one application per email

Read the Terms & Conditions Below 
Terms & Conditions

By entering the competition you are deemed to have agreed to our Terms & Conditions.

  1. The awards cost £750+VAT per organisation which includes unlimited entry across all categories and up to 10 guests at the online ceremony on 10 December 2020.

  2. The Awards are open to any contact centre, shared service centre, IT Helpdesk or customer service desk based in Northern Ireland employing a minimum of five staff.

  3. Any initiatives / entries submitted must have been carried out by an individual or team within a contact centre based in NI from November 2019 to October 2020.

  4. Only four entries allowed per category – but as many categories as required.

  5. Nominations will be judged on the information provided in your written entry so please make sure you provide as much detail and evidence as possible as relevant to the criteria.

  6. Organisations are responsible for entering their organisation into the correct categories and providing the correct details.

  7. CCNNI cannot accept any liability for loss, damage or cost of submissions.

  8. Any information provided will be treated in confidence and not disclosed to anyone other than the judges.

  9. The judges’ decision is final. Judges may not be contacted by entrants in any way or means during the competition. Any attempt to do so may result in your nomination being rejected.

  10. FINAL deadline for entries is 5PM Friday 6 November 2020

  11. 1st Phase Judging: Written entries received will be read by an independent group of industry experts, who will compile a shortlist of Finalists.

  12. 2nd Phase Virtual Panel: Shortlisted finalists will be invited to give an online presentation followed by Q&A with a panel of judges at the virtual judging panel held between 18 to 20 November 2020. 

  13. There will be no cash prizes and no alternatives to the prize given to award winners.

  14. Winners must be willing to take part in any publicity or promotional activity requested by the award organisers.

  15. Charges: the £750+VAT administrative entry fee must be paid prior to judging taking place.

  16. Cancellation: please note that 100% cancellation fees will be applicable on entries once judging has taken place.

If you have any queries regarding the Annual Awards  please contact us directly

Getting in touch


© 2018 Contact Centre Network NI Ltd