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Take care of our customers and accelerate your career!

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Danske Bank

Published 3 November 2021

LOCATIONS:

Killeaton House, Dunmurry, Lisburn

High Street, Portadown

Are you looking for a new opportunity before the end of 2021?

Join our multi award winning Customer Direct team as a Customer Service Adviser.

Take care of our customers and accelerate your career!

 

We’ve recently been voted Northern Ireland’s Best In-House Contact Centre of The Year for the third time… As a Customer Service Adviser, you’ll be an integral part of our success.

 

We really care about our customers…

If you’re passionate about helping customers, you would be a perfect fit our expanding team. We are currently looking for both full time and part time colleagues to join our Customer Contact Centre.

 

We offer flexible working patterns and we are known for our collaborative and fun team ethos. 

And, we offer free parking for all employees.

 

And, we really care about your career…

We provide excellent training, and give you the chance to develop further through our specially designed Career Pathway. 

 

You’ll gain insights and develop your skillset and networks across a range of different teams within Customer Direct and you’ll be rewarded for doing so.

 

You look after our customer and we look after you!

About the role

As Customer Service Adviser you’ll put our customers at the heart of everything you do. You’ll play a key role in customer experience, providing an exceptional, personal service. You’ll support our customers with a wide range of enquiries on our products and services, understanding what’s important and refining our service to suit and compliment their needs. 

 

As you’ll quite often be our customers first point of contact, you’re there, not just to deliver on their expectations, but always aiming to exceed them.  You’ll understand the importance of supporting the customer and will always act with empathy and integrity, playing an important role in helping us achieve our aim to become the best bank in Northern Ireland.   

What you'll be doing

To give our customers a great experience, you’ll be expected to develop your knowledge of our products and services so that you can provide tailored advice and insight to customers, using our telephone and digital channels.

 

You’ll have a responsibility to continually challenge and identify ways to improve our customer’s experience, using your initiative to suggest effective solutions.

  

What experience will you need?

  • Experience working in a customer service environment, with a passion and dedication for customer excellence.

  • You'lll have strong communication skills, with the ability to listen and understand the customer’s specific needs and circumstances, delivering on a great customer experience.

  • You’ll be confident in using basic computer systems.

 

Salary and benefits

  • Annual salary starting between £18,300 - £23,000 dependent upon experience (includes a £1,000 non-pensionable shift allowance).

  • 32 days’ leave per year (22 days’ annual leave plus 10 paid bank holidays).

  • Bank holiday working is not compulsory within this role.

  • Company pension contribution – we will contribute up to 10% of your salary.

  • Private medical care provided by Benenden.

  • Perks card offering discount on a wide range of products and activities such as eating out, fashion, accommodation, motoring and gym membership.

  • Financial support for Further Education after successful completion of 12 months service.

  • Cycle to Work scheme.

 

Hours of work

  • We’re open to both full-time and part-time applicants (full-time staff work 35 hours per week, part-time staff work a minimum of 21 hours per week)

  • You will be required to commit to 8 weeks full-time training: Monday to Friday 9am – 5pm.

  • Your normal work pattern will typically be between 8.30am & 5.30pm – You’ll work one evening per week – normally until 8pm and one evening per month you’ll work until 11pm. When you’re scheduled to work in the evening, you will start later in the day!

  • You’ll also work one Saturday every 4 weeks and for this, you’ll be given a day off during the week.

 

 

Why we think you’ll love it here:

We are a flexible employer

Our current hybrid-working model is based on our colleagues’ need to concentrate, collaborate and connect. 

 

Once training is complete & you are fully competent within your role, you will have the ability to work remotely for up to 2 days per week. We have comprehensive support virtually and in person to support you as you start your career with us.
 

We want to be the best bank for our customers, colleagues, partners and society.  Visit our social media channels (Danske Bank UK on LinkedIn, Twitter, Facebook and Instagram) or read more about our approach to being a responsible business here: danskebank.co.uk/responsibility

We embrace Diversity, Inclusion and Belonging 

We embrace diversity and create an inclusive culture where differences are seen as a strength and where people feel valued and realise their full potential.  This is vital to how we approach our talent strategy.


It’s our mission to make a home for our colleagues. A place, for all colleagues to feel free to be seen the way they want to be seen, to be validated and to know that their voice matters.  We want you to be able to confidently say “I work for Danske Bank, and Danske Bank works for me: I feel included and I belong”

 

Sound good?

To apply, share your CV online as soon as possible - click here

Please ensure that all relevant details are included on your CV, as only information provided will be used in the selection process.

 

If you have any queries about the role, please contact Adam Boyd or Aodhán Liddy on:

02890 048074.

 

If you require assistance at any stage during the application process, please call HR Services on 02890 048500.

 

Danske Bank is committed to providing equal opportunities to all.

Membership

Membership is open to any contact centre, shared service centre or IT helpdesk based in Northern Ireland. Membership also available to associates and suppliers to the contact centre industry.

For more details view our membership page.