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Winners
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Thank you to all organisations and individuals who entered the 2019 Awards!​
We're delighted to confirm the winners & finalists below.
Individual Categories
Newcomer
of the Year
​
Liam Hanna – BNP Paribas Personal Finance – WINNER
Mike Curtin – BT
Ryan Miskelly – Santander – SILVER
David Murphy – Danske Bank
Mark McConville – Yell
Ashleigh Younger – Ulster Bank
Kieran Murphy – SSE
Ruairi Marshall – Echo NI
Support Person
of the Year
​
Damien Coyle – Allstate Northern Ireland
Owen Nugent – BNP Paribas Personal Finance
Dave Debosco – BT
Ciara McCabe – Concentrix – JOINT SILVER
Gerry Taggart – Echo NI – JOINT SILVER
Peter Donoghue – Teleperformance
Heather McDowell – Lloyds Banking Group – WINNER
Laura Boston – SSE
Sales Agent of the Year
​
Dan Ciappelli – Yell
Leeanne Henry – Yell – JOINT WINNER
Scott Coursey – Teleperformance – JOINT WINNER
Rebekah McIlrath – Ulster Bank
Liam Doyle – Concentrix
Advisor
of the Year
Richard McIlwaine – BNP Paribas Personal Finance
Chris Maginness – BNP Paribas Personal Finance – WINNER
Janine Haddock – Hughes Insurance
Sean McArdle – Teleperformance
Glenn Smith – Ulster Bank – SILVER
​
Team Leader of the Year
Lisa Peoples – BNP Paribas Personal Finance – WINNER
Cathy Dugan – Danske Bank
Patrick O'Connor – BT
Brendan Ledley – BT
Amanda McCallion – Power NI – SILVER
Stephanie Casement – Lloyds Banking Group
Marcus Gilmore – Concentrix
Olga Marc – Firstsource Solutions
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Trainer
of the Year
Maureen Bailie – Teleperformance
Michael Rooney – MCL InsureTech
Jamie Shiels – Power NI
Rosie McVeigh – Child Maintenance Service – WINNER
Paula McKeag – Concentrix
Nathan McDonald – SSE – SILVER
Support Manager of the Year
Sean Benson – Allstate Northern Ireland
Stephen Horan – Yell – JOINT SILVER
Mark Fitzgerald – Power NI – WINNER
Martina Rooney – Child Maintenance Service
Karen Robb – Capita BBC Audience Service – JOINT SILVER
Christine Heggan – Echo NI
Ryan Watty – Echo NI
​
Contact Centre Manager
of the Year
Helen Moody – BT – WINNER – UNDER 200 SEATS
Alice McConnell – BT
Lorraine Parry – Capita PIP
Stephen Riley – Concentrix
Heather Crowe – Teleperformance – SILVER
Gerard McAlea – Yell
Neil Armstrong – Ulster Bank – WINNER – OVER 200 SEATS
Anthony Hughes – Yell
Company Categories
People Development
Allstate Northern Ireland – WINNER
Danske Bank
Power NI
Concentrix
Support Team of the Year
Danske Bank – WINNER
Yell (Sales Team)
Power NI
Firstsource Solutions (RBS Quality Team)
Firstsource Solutions (HR Team)
Concentrix – SILVER
Customer Engagement
BT – WINNER
Ulster Bank
BNP Paribas Personal Finance
People Engagement
Allstate Northern Ireland
BT
Ulster Bank
Power NI
TTEC
Sensée – WINNER
Capita PIP Enquiry Centre – SILVER
Corporate Social Responsibility
Allstate Northern Ireland
Lloyds Banking Group – WINNER
Santander
Business Improvement Strategy
Yell
TTEC – WINNER
​
Outsourced
Contact Centre
of the Year
Teleperformance
Firstsource Solutions – WINNER
Echo NI
Inhouse
Contact Centre
of the Year
Small to Medium (Under 200 Seats)
Power NI
SSE
BNP Paribas Personal Finance
Dankse Bank – WINNER
​
Large (Over 200 Seats)
Yell
Ulster Bank – WINNER
Allstate Northern Ireland
Lloyds Banking Group
