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Thank you to all organisations and individuals who entered the 2019 Awards!​

We're delighted to confirm the winners & finalists below. 

Individual Categories

of the Year

Liam Hanna – BNP Paribas Personal Finance – WINNER

Mike Curtin – BT

Ryan Miskelly – Santander – SILVER

David Murphy – Danske Bank
Mark McConville – Yell

Ashleigh Younger – Ulster Bank

Kieran Murphy – SSE

Ruairi Marshall – Echo NI

Support Person
of the Year

Damien Coyle – Allstate Northern Ireland

Owen Nugent – BNP Paribas Personal Finance

Dave Debosco – BT

Ciara McCabe – Concentrix – JOINT SILVER

Gerry Taggart – Echo NI – JOINT SILVER

Peter Donoghue – Teleperformance

Heather McDowell – Lloyds Banking Group – WINNER

Laura Boston – SSE

Sales Agent of the Year

Dan Ciappelli – Yell
Leeanne Henry – Yell – JOINT WINNER

Scott Coursey – Teleperformance – JOINT WINNER

Rebekah McIlrath – Ulster Bank

Liam Doyle – Concentrix 

of the Year

Richard McIlwaine – BNP Paribas Personal Finance

Chris Maginness – BNP Paribas Personal Finance – WINNER

Janine Haddock – Hughes Insurance

Sean McArdle – Teleperformance

Glenn Smith – Ulster Bank – SILVER

Team Leader of the Year

Lisa Peoples – BNP Paribas Personal Finance – WINNER

Cathy Dugan – Danske Bank

Patrick O'Connor – BT

Brendan Ledley – BT

Amanda McCallion – Power NI – SILVER

Stephanie Casement – Lloyds Banking Group

Marcus Gilmore – Concentrix

Olga Marc – Firstsource Solutions

of the Year

Maureen Bailie – Teleperformance

Michael Rooney – MCL InsureTech

Jamie Shiels – Power NI

Rosie McVeigh – Child Maintenance Service – WINNER

Paula McKeag – Concentrix 

Nathan McDonald – SSE – SILVER

Support Manager of the Year

Sean Benson – Allstate Northern Ireland

Stephen Horan – Yell – JOINT SILVER

Mark Fitzgerald – Power NI – WINNER

Martina Rooney – Child Maintenance Service

Karen Robb – Capita BBC Audience Service – JOINT SILVER

Christine Heggan – Echo NI 

Ryan Watty – Echo NI

Contact Centre Manager 
of the Year

Helen Moody – BT – WINNER – UNDER 200 SEATS
Alice McConnell – BT
Lorraine Parry – Capita PIP 

Stephen Riley – Concentrix 

Heather Crowe – Teleperformance – SILVER
Gerard McAlea – Yell

Neil Armstrong – Ulster Bank – WINNER – OVER 200 SEATS

Anthony Hughes – Yell

Company Categories

People Development

Allstate Northern Ireland – WINNER

Danske Bank

Power NI 


Support Team of the Year

Danske Bank – WINNER

Yell (Sales Team)

Power NI

Firstsource Solutions (RBS Quality Team)
Firstsource Solutions (HR Team)

Concentrix – SILVER

Customer Engagement

Ulster Bank

BNP Paribas Personal Finance

People Engagement

Allstate Northern Ireland


Ulster Bank 

Power NI


Sensée – WINNER

Capita PIP Enquiry Centre – SILVER

Corporate Social Responsibility

Allstate Northern Ireland

Lloyds Banking Group – WINNER


Business Improvement Strategy




Contact Centre
of the Year


Firstsource Solutions – WINNER

Echo NI 


Contact Centre
of the Year

Small to Medium (Under 200 Seats)

Power NI 


BNP Paribas Personal Finance

Dankse Bank – WINNER

Large (Over 200 Seats)


Ulster Bank – WINNER

Allstate Northern Ireland 

Lloyds Banking Group

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