Winners
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Winners announced for the 2022 CCNNI Awards!
We're delighted to confirm the winners of the 2022 Contact Centre Network Awards.
Congratulations to everyone who took part in the event and all the amazing finalists!
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Individual Winners
Hero of
the Year
Sinead Moncrieff – BT – Winner
Joe McLarnon – Ulster Bank – Silver
Rising Star
William Black – Ulster Bank – Winner
Jamie Quigg – Budget Energy – Silver
Newcomer of the Year
Ellen Esler – GLL – Winner
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Support Person
of the Year
Evan O’Donoghue – Budget Energy – Winner
Advisor of the Year – Inhouse
Mark Sweeney – Power NI – Winner
Lisa Thompson – Santander – Silver
Advisor of the Year – Outsourced
Shane Seaward – Capita – Winner
Conall Mallon – Firstsource Solutions – Joint Silver
Barry Connolly – Concentrix – Joint Silver
Team Leader of the Year – Inhouse
Emma Corscadden – Energia Group – Winner
Kevin Quinn – Ulster Bank – Joint Silver
Richard Bergin – BT – Joint Silver
Team Leader of the Year – Outsourced
John White – Firstsource Solutions – Winner
Trainer
of the Year
Alan Mullen – Allstate Northern Ireland – Winner
Support Manager
of the Year
Ben Nomafo – Capita – Winner
Contact Centre Manager of the Year
Alex Telford – Energia Group – Winner – Under 100 Staff
Lorraine Parry – Capita – Winner – Over 100 Staff
Senior Manager of the Year
Sabrina Lynch – Allstate Northern Ireland – Winner
Company Winners
Business Transformation Strategy
Budget Energy – Elevate Programme – Winner
People Development
Echo NI – Winner
Support Team of the Year
Energia Group – Business Improvement Team – Winner
Customer Engagement
Danske Bank – Winner
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People Engagement
Danske Bank – Winner
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Diversity & Inclusion Strategy
Allstate Northern Ireland – Winner
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​Inhouse Contact Centre
of the Year
Ulster Bank – Winner
BT Belfast – Silver
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Outsourced
Contact Centre
of the Year
Echo NI – Winner