Awards 2022 logo.png
Celebrating Excellence
across Northern Ireland
sponsored by
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Awards 2022 logo.png
Celebrating Excellence
across Northern Ireland
sponsored by
Jabra_GN_Lozenge_CMYK.png
Winners

Winners announced for the 2022 CCNNI Awards!

 

We're delighted to confirm the winners of the 2022 Contact Centre Network Awards. 

Congratulations to everyone who took part in the event and all the amazing finalists! 

Individual Winners

Hero of
the Year

Sinead Moncrieff – BT – Winner

Joe McLarnon – Ulster Bank – Silver

Rising Star

William Black – Ulster Bank – Winner

Jamie Quigg – Budget Energy – Silver

Newcomer of the Year

Ellen Esler – GLL – Winner

Support Person
of the Year

Evan O’Donoghue – Budget Energy – Winner

Advisor of  the Year – Inhouse

Mark Sweeney – Power NI – Winner

Lisa Thompson – Santander – Silver

Advisor of  the Year – Outsourced

Shane Seaward – Capita – Winner 

Conall Mallon – Firstsource Solutions – Joint Silver

Barry Connolly – Concentrix – Joint Silver

Team Leader of  the Year – Inhouse

Emma Corscadden – Energia Group – Winner

Kevin Quinn – Ulster Bank – Joint Silver

Richard Bergin – BT – Joint Silver

Team Leader of  the Year – Outsourced

John White – Firstsource Solutions – Winner

Trainer 
of the Year

Alan Mullen – Allstate Northern Ireland – Winner

Support Manager
of the Year

Ben Nomafo – Capita – Winner

Contact Centre Manager of the Year

Alex Telford – Energia Group – Winner – Under 100 Staff

Lorraine Parry – Capita – Winner – Over 100 Staff

Senior Manager of the Year

Sabrina Lynch – Allstate Northern Ireland – Winner

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Company Winners

Business Transformation Strategy

Budget Energy – Elevate Programme – Winner

People Development 

Echo NI – Winner

Support Team of the Year

Energia Group – Business Improvement Team – Winner

Customer Engagement

Danske Bank – Winner

People Engagement

Danske Bank – Winner

Diversity & Inclusion Strategy

Allstate Northern Ireland – Winner

​Inhouse Contact Centre
of the Year

Ulster Bank – Winner

BT Belfast – Silver

Outsourced

Contact Centre
of the Year

Echo NI – Winner