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Awards New Logo Dark Green_web.png
Celebrating excellence
customer contact across Northern Ireland

Finalists Announced

We're delighted to announce the finalists of the 2023 Contact Centre Network NI Awards!

Winners will be revealed at a glittering awards ceremony on Thursday 26 October 2023 | Hilton Belfast. 

Individual Category Finalists

Newcomer of
the Year

Abbey Robinson - GLL - Greenwich Leisure Ltd

Jennifer Bicker - Danske Bank Customer Direct

Christopher Daly - Budget Energy 

Daniel Shields - EE

Andrew Kenny - NFU Mutual

Amanda Coleman - BNP Paribas Personal Finance

Kas Kordula - GLL - Greenwich Leisure Ltd

David Blair - GLL - Greenwich Leisure Ltd

Emma Knox - Power NI

Rising Star

Adam Madine - Ulster Bank

Declan Flynn - GLL - Greenwich Leisure Ltd

Mario Maraucci - Allstate Northern Ireland

Charlotte Kirkpatrick - Fibrus

Emma Jo McColgan - Power NI 

Nicole Carson - Danske Bank Customer Direct

Paula Bogue - EE

Nadine Melarkey - Budget Energy

Jonathan Rowland - BNP Paribas Personal Finance

Matthew Turley - GLL - Greenwich Leisure Ltd

Billy McGlennon - Capita

Support Person of the Year

John Buchanan - Allstate Northern Ireland

Stephen Lynch - Allstate Northern Ireland

Ryan Phillips - Fibrus

Ashley Boy - Power NI

Alan Jackson - NFU Mutual

Michael O’Kane - BNP Paribas Personal Finance

Carly Kernaghan - Santander

Advisor of the Year

Aaron Cairns - Power NI

Danielle McParland - GLL - Greenwich Leisure Ltd

Janice Quinn - Allstate Northern Ireland

Richard Heaney - Allstate Northern Ireland

Leanne Megaw - NIE Networks

Michelle McCann - Power NI

Stacy Ramsey - Budget Energy

Stephen McGeown - BNP Paribas Personal Finance

Team Leader of the Year

Sean Monaghan - BNP Paribas Personal Finance

Scott Kelly - NFU Mutual

Mark McAllister - NFU Mutual 

Sean Og Kennedy - Danske Bank Customer Service Delivery 

Kathy Moffett - Power NI

Luke Cummins - GLL - Greenwich Leisure Ltd

Ruth Sloan - Power NI

Dave Kirkpatrick - Concentrix

Debbie Nelson - Santander

Support Manager of the Year

Cormac Donnelly - Allstate Northern Ireland

Cristin O'Neill - Power NI

Caoimhe O’Reilly - Budget Energy

Donna McVeigh - Power NI

Customer Contact Manager of the Year

Jonathan Kerr - NIE Networks

Marcus Gilmore - Fibrus

Esther McKane - Power NI

Paula Denvir - Echo Managed Services

Martine Gibson - GLL - Greenwich Leisure Ltd

Mairead O'Neill - Allstate Northern Ireland

Senior Manager of the Year

Seosamh Malocco - Power NI

Nicola Wylie - Danske Bank Customer Direct

Company Category Finalists

Support Team & Innovation

Power NI - EBSS Technical Support Team 

Capita - Enquiry Quality Team


Customer Team of the Year

NIE Networks

Danske Bank Customer Resolution Team

Budget Energy 


Capita Enquiry Centre

Capita TPDPS Team

Translink Customer Services Complaints Team

Ulster Bank

Innovative Recruitment


Allstate Northern Ireland

GLL - Greenwich Leisure Ltd

Ulster Bank

Best Environment & Sustainability Strategy

Ulster Bank


Danske Bank Operations Team 

Best People Engagement

Danske Bank Customer Direct

BNP Paribas Personal Finance

Ulster Bank


NIE Networks

Best Customer Engagement

NIE Networks

Danske Bank Customer Direct

BNP Paribas Personal Finance

Power NI

Diversity & Inclusion Strategy

GLL - Greenwich Leisure Ltd



Best Outsourced Partnership


Echo Managed Services

Customer Centre of the Year

Allstate Northern Ireland


Danske Bank Customer Direct

BNP Paribas Personal Finance

Ulster Bank

Power NI - Business Energy Team

Thanks to our 2023 Awards Sponsors & Supporters

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