Hero of the Year

Sean Benson – Allstate NI

Stephen Short – Concentrix

Catherine Hull – BNP Paribas

Claire McLernon – Danske Bank

James Haughey – Concentrix

Christine Allen – Ulster Bank

Sarah McKay – Concentrix

Agent of the Year

Alicia O’Rawe – Capita PIP

David Conn – Firstsource Solutions

Connla Simpson – Echo NI

Sean Maguire – Concentrix

Michael Bateson – BNP Paribas

Greg Basher – Power NI

Shane Seaward – Capita PIP

Kyle Lemon – Echo NI

David Glover – Ulster Bank

Team Leader of the Year

David Moreland – Firstsource Solutions

Nickie Nambiar – Allstate NI

Clive Lowry – BT Enniskillen

Blain Steenson – Concentrix

Ross Lindsay – BNP Paribas

Jim Doogan – Power NI

Marcus Young – Ulster Bank

Mark Walsh – Echo NI

Gareth McMenamin – Echo NI

Trainer of the Year

Ronan Gilloway – Allstate NI

Julia O’Neill – Firstsource Solutions

Paula McKeag – Concentrix

Contact Centre Manager 

Anne MacGowan – Firstsource Solutions

Paula Martin – Concentrix

Stephen Lomas – Allstate NI

Gary Freeman – Concentrix

Paula Denvir – Echo NI

Team of the Year

Danske Bank

Sensée

BNP Paribas

Concentrix

Capita PIP

Echo NI – Social Media Team

Ulster Bank

Firstsource Solutions

Power NI – Community Team

Best Customer Engagement

Programme

BNP Paribas

Danske Bank

Echo NI

Best Homeworking Programme

Allstate NI

BNP Paribas 

Power NI

Ulster Bank

Capita PIP

Echo NI

Firstsource Solutions

Santander

Best Diversity
& Inclusion Programme

Danske Bank

Concentrix

Ulster Bank

Outsourced Contact Centre 

Small/Medium: Up to 200
Large: Over 200

Small to Medium 

Sensée

Echo NI 

​

Large

Firstsource Solutions

Concentrix

Inhouse Contact Centre 

Small/Medium: Up to 200
Large: Over 200

​

Small to Medium 

BNP Paribas 

Danske Bank

​

Large

Allstate NI

BT Enniskillen

Ulster Bank