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2020 Finalists
We're delighted to confirm the finalists of the 2020 CCNNI Awards are:
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Hero of the Year
Sean Benson – Allstate NI
Stephen Short – Concentrix
Catherine Hull – BNP Paribas
Claire McLernon – Danske Bank
James Haughey – Concentrix
Christine Allen – Ulster Bank
Sarah McKay – Concentrix
Agent of the Year
Alicia O’Rawe – Capita PIP
David Conn – Firstsource Solutions
Connla Simpson – Echo NI
Sean Maguire – Concentrix
Michael Bateson – BNP Paribas
Greg Basher – Power NI
Shane Seaward – Capita PIP
Kyle Lemon – Echo NI
David Glover – Ulster Bank
Team Leader of the Year
David Moreland – Firstsource Solutions
Nickie Nambiar – Allstate NI
Clive Lowry – BT Enniskillen
Blain Steenson – Concentrix
Ross Lindsay – BNP Paribas
Jim Doogan – Power NI
Marcus Young – Ulster Bank
Mark Walsh – Echo NI
Gareth McMenamin – Echo NI
Trainer of the Year
Ronan Gilloway – Allstate NI
Julia O’Neill – Firstsource Solutions
Paula McKeag – Concentrix
Contact Centre Manager
Anne MacGowan – Firstsource Solutions
Paula Martin – Concentrix
Stephen Lomas – Allstate NI
Gary Freeman – Concentrix
Paula Denvir – Echo NI
Team of the Year
Danske Bank
Sensée
BNP Paribas
Concentrix
Capita PIP
Echo NI – Social Media Team
Ulster Bank
Firstsource Solutions
Power NI – Community Team
Best Customer Engagement
Programme
BNP Paribas
Danske Bank
Echo NI
Best Homeworking Programme
Allstate NI
BNP Paribas
Power NI
Ulster Bank
Capita PIP
Echo NI
Firstsource Solutions
Santander
Best Diversity
& Inclusion Programme
Danske Bank
Concentrix
Ulster Bank
Outsourced Contact Centre
Small/Medium: Up to 200
Large: Over 200
Small to Medium
Sensée
Echo NI
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Large
Firstsource Solutions
Concentrix
Inhouse Contact Centre
Small/Medium: Up to 200
Large: Over 200
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Small to Medium
BNP Paribas
Danske Bank
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Large
Allstate NI
BT Enniskillen
Ulster Bank
